Service and installation route planning and scheduling are the backbone of our business, directly impacting our sales, growth, and overall profitability. The number of calls a truck can handle per day, the time spent on each call for upselling repairs, and travel time are all crucial factors. These elements also tie into office operations, online scheduling, and advertising, forming the foundation of our company. 

When I first started running my franchise in New Jersey, it was a new and challenging territory. The existing routing and scheduling systems were not optimized, causing inefficiencies and missed opportunities for upselling. I quickly realized that the key to success was not in taking on more work but in working smarter. By adjusting our schedules to allow more time for each job, reducing unnecessary travel, and cutting out less profitable areas, I transformed our operations. 

My relentless focus on fine-tuning these details paid off, and within five years, our franchise became the first to reach one million dollars in annual sales, significantly ahead of others. This hands-on experience taught me the profound impact of strategic route planning and scheduling, and I have applied these lessons to benefit the entire company.